Effective Date: January 1, 2024
1. Information We Collect
Personal Information
- Name, email address, phone number
- Billing and payment information
- Reservation and stay preferences
- Government-issued ID for registration
Automatically Collected Information
- IP address and device information
- Website usage and browsing patterns
- Location data (with consent)
- Cookies and similar technologies
2. How We Use Your Information
- Process reservations and provide accommodation services
- Facilitate access to our facilities including Spa & Wellness Center, Indoor Pool, Fitness Center, Fine Dining Restaurant, Adventure Sports Center, and Conference Facilities
- Send booking confirmations and service updates
- Improve our services and customer experience
- Marketing communications (with consent)
- Comply with legal obligations and safety requirements
3. Information Sharing
We may share your information with:
- Service Providers: Third-party vendors who assist with hotel operations
- Payment Processors: For secure transaction processing
- Legal Authorities: When required by law or to protect safety
- Business Partners: For adventure activities and local experiences (with consent)
We never sell your personal information to third parties.
4. Data Security
We implement comprehensive security measures:
- SSL/TLS encryption
- Secure payment processing
- Regular security audits
- Access controls and authentication
- Data backup and recovery systems
- Staff training on data protection
5. Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate data
- Request data deletion
- Opt-out of marketing communications
- Data portability
- File a complaint with privacy authorities
6. Cookies and Tracking
We use cookies and similar technologies for:
- Essential website functionality
- Analytics and performance monitoring
- Personalized content and advertising
- Social media integration
You can manage cookie preferences through your browser settings.
7. Data Retention
We retain personal information for:
- Guest records: 7 years for tax and legal compliance
- Marketing data: Until consent is withdrawn
- Website analytics: 2 years
- Security footage: 30 days unless required for investigation
8. Contact Information
For privacy-related inquiries or to exercise your rights, contact us:
Email: info@driftstormerex.info
Phone: (604) 555-0142
Address:
Drift Stormer Hotel
1250 Mountain Vista Drive
Whistler, BC V8E 0X9
Canada
Policy Updates
We may update this privacy policy periodically. Significant changes will be communicated via email or website notification. Your continued use of our services constitutes acceptance of any updates.